Terms of service

Hosted Agila subscription terms for billing, cancellation, and use of the service.

These terms apply when you purchase or renew a hosted Agila plan (Basic or Pro). By completing a purchase or plan change, you agree to these terms and our privacy policy.

• 1. Agreement: These terms form a binding agreement between you and Drenlia Inc. (operating as Agila) for hosted subscriptions. Questions: [email protected].
• 2. Hosted service: We provide a managed Agila instance and related hosting for the plan you select. Features and limits follow the plan catalog shown at purchase or change time.
• 3. Billing and renewal: Subscriptions renew automatically each billing period until cancelled. Charges appear on the payment method you provide, typically under the name Drenlia Inc. Prices are shown in CAD unless otherwise stated.
• 4. Upgrades and downgrades: Upgrades may be billed immediately with prorated charges. Downgrades typically take effect at the end of the current billing period. Usage must fit the new plan’s limits before a downgrade can complete.
• 5. Cancellation: You may cancel at any time from the customer portal. Access continues through the end of the paid period. Fees already charged for the current period are generally non-refundable unless required by law.
• 6. Acceptable use: You must use Agila lawfully and not abuse the service, attempt unauthorized access, or interfere with other customers. We may suspend accounts that violate these terms or create security risk.
• 7. Data and privacy: We process account and billing data as described in our privacy policy. You remain responsible for content you store in your instance and for keeping admin credentials secure.
• 8. Support: Basic includes essential-level email support and Pro includes priority-level email support, with published response targets. Hosted plans do not include a monthly bank of consulting hours. We remediate defects in our infrastructure and software. Guidance that is primarily user education or product training is kept to a minimum and is not a substitute for your team’s own onboarding.
• 9. Integrations and training: Work outside included support — for example integrations or training — is not part of Basic or Pro. Those requests can be arranged separately through our contact form.
• 10. Changes and contact: We may update these terms; the “Last updated” date will change when we do. Continued use after a change means you accept the update. Contact [email protected] with questions.